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What is support coordination?

Updated: Jun 19



Support coordination helps you to make the best use of your support in the plan. Support coordination is a capacity-building support that helps you to:

  • Understand and use your NDIS plan to pursue your goals

  • Connect you with NDIS providers, community, mainstream and other government services

  • Build your confidence and skills to use and coordinate your support. A support coordinator or specialist support coordinator delivers support coordination services.

There are three levels of support coordination that can be included in your plan:

  1. Support connection – This support is to build your ability to connect with informal, community and funded supports enabling you to get the most out of your plan and pursue your goals.

  2. Support coordination – coordination of supports: This support will assist you to build the skills you need to understand and use your plan. A support coordinator will work with you to ensure a mix of supports is used to increase your capacity to maintain relationships, manage service delivery tasks, live more independently and be included in your community.

  3. Specialist support coordination – This is a higher level of support coordination. It is for people whose situations are more complex and who need specialist support. A specialist Support Coordinator will assist you to manage challenges in your support environment and ensure consistent delivery of service.

You may also wish to focus on a specific goal in your NDIS plan, such as those related to finding a suitable home and living support. You can use your support coordination funding to work with a support coordinator who has the skills, knowledge and experience to meet your specific needs. Source: https://www.ndis.gov.au/participants/using-your-plan/who-can-help-start-your-plan/support-coordination